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Frequently Asked Questions

Question: Once my payment has been processed how will I get my documents?

Answer: Simply wait for your payment to complete and you will be directed to your Member's Area by clicking a link on the receipt page. Here you will be able to download your documents immediately.

An email will also be sent to you using the email address you provide in the order details. The email will show you how to login to your member's area at any other time to download your documents including any update we may provide at a later date.

Question: I closed the receipt page before I clicked on the download link how do I get my documents?

Answer: First check your email. Our system automatically generates an email to you with instructions on how to login to your Members Area.

Question: I still can't see the email, how do I get my documents?

Answer: Two common reasons for people not receiving email from us are :
(a) The e-mail address entered during the order process was incorrect; or
(b) the e-mail was directed into your spam folder. Please check your spam folder first.
If you still can't find the email, contact us and we will sort the problem immediately.

Question: What do I do if I can't find the exact document I need ?

Answer: Briefly outline your needs in an email via the contact us page. If we find this type of document has a commercial application for our customers, we will consider having one of our consulting lawyers draft the agreement. Alternatively we may refer you directly to a lawyer we have worked with in the past who would be delighted to assist you.

Question: Will I be able to edit the document once I have downloaded it?

Answer: Yes, the documents come to you in easy to edit MS Word format. If you prefer the documents in PDF and you have Adobe Acrobat we are happy to provide them in pdf as well.

Question: What if I don't have MS Word?
There is an open source solution called Open Office 3, its free (and pretty awesome).

Question: What if I have a Mac?
Download Open Office, there is an option to download the Mac OS version.

Question: What if I have an older version of MS Word?
Microsoft Office Compatibility Pack is the solution, download it from here. (It's free !)

Question: What if I have a Mac and have an older version of MS Word but dont want to download Open Office ?
For Mac users, there's a similar download called Open XML Converter.

Question: What if I dont have either option?
Use zamzar.com, it is an online file converter(docx conversion).

Question: I don't have a credit card, but would like to buy a document from you. What do I do?

We also accept Australian Cheques, Money Orders and Direct Deposit. We are happy to take your Order by Phone, FAX or Mail our contact details are here.

For FAX or MAIL - Proceed through Check Out and choose the FAX or MAIL option at Payment Page.

Question: How can I trust you with my credit card details?
We have thousands of customers who have bought previously, we store all information in a secure area, unseeable even to us. If in doubt, please give us a call, read our testimonials (all 100% legitimate) or shoot us an email.

Question: What do I do if I'm having trouble filling out my document?
Firstly, refer to the users guide or the sample video provided in your members area. If you are still having trouble, simply give us a call and we can help you out.

Question: Can I get legal advice from you?
Yes we can provide legal advice through our partners RPE Lawyers.

Question: What is the DRS?
DRS is basically a referral to Australian lawyers, and is a fixed price service per party for this service, no surprises!

Question: What documents need DRS?
DRS is required for Financial Agreements.

Question: How do I know the document I'm looking at is what I need?
If you are unsure if a document will meet your needs please give us a call on 0266725904. If you purchase a document and it doesn’t fit your needs or you made a mistake, simply give us a call, we are only too happy to help.

Question: How can I trust these documents and that I'm getting what I pay for?
All of our documents are prepared and reviewed by Australian lawyers, who were legally trained in Australia and are practicing solicitors and professionals in their particular areas. Our track record speaks for itself, simply view out testimonials to see just some happy responses .

More Questions - please give us a call on 0266725904 or send us an email.

 

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