APOLOGY FOR DELIVERY OF WRONG SHIPMENT Free Business Letters Legal Forms

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Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters.

Business letters tend to be more formal and are often sent to people we don’t know.

They need to convey the right tone - whether it be authority, disagreement, satisfaction or gratitude.

Whenever you write to a prospect, customer, supplier or an employee, it's vital to present a professional document so you can make the right impression.

To get you started, we've prepared a list of standard business letter templates. You can use them freely for your own use with our compliments.

You are not permitted to reproduce these letters on any medium for public display or re-sale.

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Dear ___________:

In deference to your valuable time, I would like to get straight to the point and say that we were wrong.

Your purchase order clearly stated 30 cases. The shipment of 60 cases was our error. Meanwhile, there are two options available at this time; you can keep the additional merchandise and we will bill you thirty days from now, or we will arrange to have it picked up at your loading dock and issue a credit to you. Please let me know of your preference.

We will do everything in our power to ensure that this type of error does not occur again. Thank you for your understanding. If I can be of any assistance in any way, please do not hesitate to call on me.

Sincerely,

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